Skylab Support Policy

Client support covers the following items

  • Installation and configuration issues
  • Troubleshooting
  • Guaranteed response times within one business day

Client support does not cover

  • Modifying third party or open source software packages
  • Changes to Platform Architecture

Methods of response

  • E-mail
  • Chat

Official channels

Technical support is available through:

We recommend submitting your request through your dashboard for a more catered response specific to your usage.
Please be as specific as possible for more accurate response. Utilizing our training documentation (http://planet.skylabapps.com), may provide you with more immediate feedback.

Office hours & Support Availability:

  • PST 10:00 am – 6:00 pm
  • Technical support guarantees a specific response time within one (1) business day. However, we pride ourselves in responding in a timely manner.
  • If you require guaranteed response times and other levels of support such as on-site support, please subscribe to our Studio Services support programs by visiting http://skylab.world/studioservices

Constant and Proactive Monitoring

All Skylab’s services are monitored 24 hours, every day during the year. In the event of any issue affecting any of Skylab’s services, all our engineering and operations teams are notified and will immediately respond to correct any issues. This constant and proactive monitoring covers all clients of Skylab.

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